Atera

Atera is suitable for anyone who needs quick access to lots of devices without too much fuss between servicing. if you need to propagate scripts for hundreds of clients, install applications and know exactly all the useful information about the pc you need to work on it is perfect

High recommendation for MSPs juggling multiple client IT environments. It has integrated suite of tools simplifies operations, offering seamless remote monitoring , management and ticketing solutions. For SMBs it is invaluable, benefiting from its full monitoring, patch management & remote access features at an affordable price.
Less Recommendation for large enterprises with huge IT infrastructures who has advanced customization also highly regulated industries such as finance, healthcare where Atera lacking in specialized compliance features necessary for strict regulatory adherence.

As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.

I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenance scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed. There are a lot of menus to navigate. This can make it slower to get around until you are fully familiar with the platform. Give it time though, it is well worth it!

I have brought in and used Atera at two different places, a non-profit and a quasi-governmental organization. I found Atera to be well suited and very workable at both places. If you have a small staff, Atera is great because you don't have to leave your desk to troubleshoot an issue. If you have a larger staff, the pricing by technician saves a lot of money in your budget. So far, I haven't found nor can I think of any scenario where Atera would not work.

Being able to immediately assist a user who has submitted a ticket by clicking on their device directly from within the ticket is really helpful. You then have options to run scripts or make changes from the command line or powershell without having to disturb the user. A situation that occurs from time to time is a user sends through a ticket requesting access which requires approval. We are not able to send an email to HR or the manager without sending it to the user as well. So I have to then email outside of the ticketing system and then attach the confirmed approval to the ticket.

Individuals or organizations looking for a space more than RMM and a library of APIs for them to use must opt for Atera. With its great feature board, enterprises can collaborate on real-time monitoring experiences, make suggestions, and more. With its continuous updates, Atera has always been a great management platform for any organization.

Atera does a great job of making it easy to get to all system information in one place, from user workstations all the way through servers to core network infrastructure.

Access to tools to manage devices is nicely integrated into the interface and feels natural to use.

Setup and use of Atera is extremely intuitive. It took less than 30 days to get it fully setup and working in our environment.

Where Atera Excels:Small to Mid-Sized IT Environments: Atera is ideal for settings like a high school IT department. It provides a comprehensive suite of tools, including remote access, ticketing, reporting, and more, in a single pane of glass.Remote Support: If you're managing devices across the school, Atera's remote access capabilities allow you to troubleshoot without needing physical access to the machines. This is handy for quick fixes or when working from a different location.Preventative Maintenance: With its proactive monitoring, Atera can alert you to issues like low disk space, high CPU usage, or network outages before they become bigger problems. This helps in maintaining a smooth IT infrastructure in the school.Automated Scripts and Patch Management: You can automate routine tasks and keep systems updated with the latest patches. This is particularly useful in an educational environment where there's a lot of repetitive work and consistent need for updates.Scenarios Where Atera Might Be Less Appropriate:Very Large Enterprises: In a vast enterprise setting with complex IT needs, Atera might lack some of the advanced features and customizability that larger, more specialized tools offer.Deep Specialized Use Cases: If your needs are very specific, like advanced cybersecurity monitoring or in-depth analytics, Atera might not be the best fit. It's more of an all-rounder than a specialist tool.Budget Constraints: While Atera is cost-effective for many, if your school's IT budget is extremely tight, you might find the cost a consideration, especially if you're only using a fraction of its features.In Your Case:As an IT apprentice in a high school, Atera can be a valuable tool for you. It can help you manage and monitor school devices efficiently, handle support tickets, and automate routine tasks, giving you more time to focus on complex projects or learning new skills. Just remember, its suitability depends on the specific needs and scale of your school's IT infrastructure.

When our team uses Atera, Atera helps us to update our all device hardware, software, and operating system in a single click with the help of patch management to save lots of time while updating the software takes too much time and is a complex process to update all device manually Atera solve this problem, also help to safe the organization from threat with real-time security using own AI, EDR, Email Security,
Remote access allows employees to work from home in a secure environment.

Atera is a good all around RMM solution that has all the features as other competing brands. There are shortcomings so do your research when making your decision, but keep in mind that they're constantly developing and coming out with new features. Our IT department depends on Atera daily and for the most part what we need is there.

Atera is well suited for small MSP companies. It can become expensive when working with a lot of techs since is it a per user price.

Having come from an MSP in the past and now being a single IT person for a company, I can say that some features that MSPs are looking for, are missing. The product is amazing but is lacking some features. The value is great since they are on a per tech billing option instead of a per machine. To it makes a lot of sense for internal IT departments, but the value is still there for an MSP.

It is great for any MSP that is growing and trying to improve efficiencies. It is not charged per endpoint but per technician so great for a company growing endpoints but not technicians as fast.

When onboarding a new client, it's easy to install the agent and start obtaining information rapidly to see where problems lie. The fact that there is no "per device" charge allows us to do broad installs without concern over costs.

Two areas that I would like to see improvement are:
Event viewer - enabling filtering of errors or warnings
Metrics - more time choices and being able to view GPUs

Atera is amazing for any one man or woman IT person who has a decent-sized computer fleet to manage but does not have an infinite budget to pay for all of those endpoints at the prices other RMMs charge on a per-device basis. Also, the team feels smaller and more connected to its customers.

I use Atera for small businesses. between 2 and 50 workstations and a handful of servers. This really is the sweet spot. You don't get inundated with tickets if setup properly. The choices of add on products like anti-virus give a complete package for the client that is affordable.

If you have a small to medium-size MSP, this tool should be on your evaluation list

In our case, the monitoring and remote control worked pretty well. The licensing is suited more for a small team, or where the ratio of admins to systems is very great. Price increases, plus our team expanding caused us to shop around. We were also unhappy with the patch management that was provided. Basically for Windows systems, it just goads Windows Update along, which is frustrating if WU is having issues. Support for patching third party apps is very limited and seems to usually only work well if Atera installed the app in the first place.

One of the best things about Atera is that it is charged at per agent, rather than per device. Per device licensing is an absolute nightmare for managed service providers and can become very costly. Whereas the per agent/technician model allows for a more flexible licensing model and provides better scalability with lower costs.

What it all comes down to, is the ability to take care of our customers so they can succeed and be productive. Even before the Kaseya breach this was difficult, and after more so. Atera provides streamlined solution that provides layers of solutions to accomplish every task from multiple directions, so that we can be the best IT Partners for our customers.

Atera is an affordable solution for MSPs looking to quickly set up endpoint management. Deploying software and setting up patch management policies is quick and intuitive. Remote access through Splashtop is also very convenient. Its integration with some of the top platforms, such as AV products and remote access clients, is also very helpful. One major issue we have with Atera is the ticketing system. It doesn't work well for our needs, and we have to use 3rd party software which is better suited as a helpdesk ticketing system.

One of its key highlights is the ease with which it allows users to create hardware inventory, which can be a major time-saver for businesses managing a large number of devices. Additionally, the ability to install to new clients with just one click is a significant advantage for businesses that need to quickly set up and manage new devices. Overall, Atera RMM seems to be a highly efficient and user-friendly tool that can help businesses streamline their IT management processes.

A specific scenario would be for a sole IT professional who provides services either to multiple clients of a sole IT manager in the company who works on many devices internally could use Atera for keeping a tab on all the applications, software patches and assisting users in resolving issues.

Atera is well suited for a Windows and Mac environment, supporting small to medium businesses. A great solution for upstarts and established companies looking to grow. User friendly with a little learning curve. Not a good fit for companies that support Linux servers, remote mobile devices, such as, smartphones and tablets.